9bd Privacy Policy

This Privacy Policy explains how 9bd collects, uses, stores, and protects the personal information of players who use the 9bd platform — including the website at 9bd.games and the 9bd mobile app. It applies to all registered account holders and visitors who browse the platform without an account.

9bd is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and never sell it to third parties for marketing. If you have questions about how 9bd handles your data, you can reach us at any time at [email protected].

By registering an account on 9bd or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how 9bd handles personal data, please do not use the platform.

9bd collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (for account registration and age verification)
• Mobile phone number linked to your bKash, Nagad, or Rocket account
• Email address ( used for account notifications and support communication)
• Identity documents submitted during verification (national ID, passport, or similar)
• Any information you provide when contacting 9bd support

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Pages visited, time spent on each page, and navigation patterns
• Game activity including bets placed, games played, and session duration
• Transaction history including deposits and withdrawals

9bd collects your personal data through the following channels:

• Account Registration: When you create a 9bd account, you provide your name, mobile number, email address, and date of birth directly through the registration form.
• Deposits and Withdrawals: When you make a payment via bKash, Nagad, or Rocket, transaction data is shared between your mobile wallet provider and 9bd to confirm and process the payment.
• Identity Verification: When 9bd requests identity documents — for example, before processing a large withdrawal — you upload these directly through the platform.
• Platform Usage: As you browse and play on 9bd, data about your device, session, and activity is collected automatically through standard web and app analytics tools.
• Support Interactions: When you contact the 9bd support team by email or live chat, the content of those conversations is stored to help resolve your query and improve service quality.
• Cookies and Tracking: 9bd uses cookies and similar technologies to remember your preferences and analyse platform usage. See Section 9 for full details.

9bd uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and secure your 9bd account, including verifying your identity and processing login requests.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Game Operation: To deliver game results, maintain your balance, and record your gaming history for account management and dispute resolution purposes.
• Security and Fraud Prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, and other prohibited conduct as described in the 9bd Terms and Conditions.
• Legal Compliance: To meet obligations under applicable laws, including identity verification requirements and record-keeping obligations.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of the 9bd support service.
• Platform Improvement: To analyse how players use 9bd and identify areas where the platform can be improved.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, in line with 9bd's responsible gaming commitments.

9bd processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your name, mobile number, and payment data is necessary to operate your account and fulfil the service agreement between you and 9bd.
• Legal Obligation: Identity verification and transaction record-keeping are required to comply with applicable laws and regulations.
• Legitimate Interests: Security monitoring, fraud prevention, and platform analytics are carried out in the legitimate interests of 9bd and its players, provided these interests do not override your privacy rights.
• Consent: Where 9bd relies on your consent to process data — for example, for optional communications — you can withdraw that consent at any time by contacting [email protected].

9bd does not sell your personal data to any third party. We share data only in the following limited circumstances:

• Payment Providers: Transaction data is shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Identity Verification Services: When KYC verification is required, your identity documents may be processed by a third-party verification service. These services are bound by strict confidentiality obligations.
• Legal Authorities: 9bd may disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Service Providers: 9bd works with a small number of trusted technology providers — such as hosting and analytics services — who process data on our behalf under strict data processing agreements.

9bd takes the security of your personal data seriously. The following measures are in place to protect your information:

• Encryption: All personal data stored on 9bd systems is encrypted at rest. Data transmitted between your device and 9bd servers is protected using TLS encryption.
• Access Controls: Access to personal data within 9bd is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Payment Data: Payment credentials — including your bKash, Nagad, or Rocket account details — are never stored in plain text on 9bd systems. Payment processing is handled through secure, tokenised connections.
• Incident Response: In the event of a data breach that affects your personal information, 9bd will notify you promptly and take immediate steps to contain and remediate the incident.

9bd retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, in line with standard record-keeping requirements.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of 5 years to comply with financial record-keeping obligations.
• Identity Documents: Retained for the period required by applicable KYC regulations, typically 5 years from the date of verification.
• Support Communications: Retained for up to 2 years after the resolution of the relevant query.
• Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual users.

When data is no longer required, 9bd deletes or anonymises it securely. You can request early deletion of your data by contacting [email protected], subject to any legal retention obligations that apply.

9bd uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and allow 9bd to understand how players use the service.

The types of cookies used by 9bd include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform. This helps 9bd identify popular features and areas that need improvement.
• Preference Cookies: Store your platform preferences — such as language settings — so you don't have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 9bd platform.

As a 9bd player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request and account details.

9bd does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If 9bd discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered an account on 9bd, please contact [email protected] immediately with the relevant account details so we can investigate and take action.

9bd may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the platform, or changes in applicable law. When we make updates, the revised policy will be published on this page with a new "Last Updated" date.

For significant changes that affect how your data is used, 9bd will notify registered account holders by email or through an in-platform notification before the changes take effect. Your continued use of 9bd after a policy update constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 9bd handles your personal information, please get in touch:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most privacy-related requests are handled within 5 business days

For general platform questions, visit the FAQ page. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.